Reset your password
If you have forgotten your password, you can set a new one yourself, as long as your account has an email address on file. Start from Sign in.
Before you start
Section titled “Before you start”Know the email address or the username on your account. If you use a username, have your company’s Licence code ready too. You do not need the old password.
If no email address was ever recorded for you, no link can reach you — ask an administrator to set your password instead.
- On the sign-in page, select Forgot your password?
- Enter your Email / username. If it is a username, enter the Licence code in the box that opens.
- Select Send link.
- Open the email and follow its link. It usually arrives within a couple of minutes.
- Enter a New password and Confirm password, then select Save password.
What happens next
Section titled “What happens next”easySales shows the same confirmation whether or not the account exists, so the form cannot be used to find out which accounts are real. Your current password keeps working until you set a new one.
When you save the new password, every other session of yours is signed out, on every device. Setting it does not sign you in: select Sign in and use the new password.
Rules to know
Section titled “Rules to know”- The link works once and expires after 30 minutes. Asking for another link cancels the previous one.
- A used or expired link tells you so and offers Request a new link.
- One account receives at most one reset email every two minutes.
- A new password has at least 8 characters.
- Ask an administrator instead when you do not know your licence code, when your account has no email address, or when your account has been deactivated.